Flower Delivery in Korea
My Orders

Delivery, Cancellation & Refund Policy

Delivery

  • Where: anywhere in South Korea, made and delivered by a local florist near the recipient.
  • Cost: delivery is included in the price. Remote islands or mountain areas can cost $5–$30 more.
  • Dates: choose any date from the next day, Korea time (KST, UTC+9).
  • Hours: 9 AM–8 PM. Condolence wreaths are delivered until 10 PM.
  • Morning delivery: for delivery before 10 AM, order at least 20 hours in advance.
  • Wreaths and potted plants need 4–5 hours after the order is confirmed.
  • Peak days (Valentine's Day, Parents' Day on May 8, Christmas and similar): flowers arrive on the chosen date, but a specific time cannot be guaranteed.
  • Address: give an exact address. If the recipient's phone number is unknown, an exact address is essential. A second delivery attempt can cost extra.
  • Messages: a free card with bouquets, baskets and plants. Wreaths come with two printed ribbons.

Confirmation

We email an order confirmation after payment and a delivery confirmation with a photo after delivery. You can check your order at My Orders.

Substitutions

Each arrangement is made by hand, so flowers can differ slightly from the photo with the season. If the exact design cannot be made in the delivery area, we contact you about a substitute or a cancellation.

Cancellation

To cancel, contact us immediately. Florists can start preparing right after payment. Once the arrangement has been made, the order can no longer be cancelled.

Refunds and exchanges

  • Fresh flowers are perishable, so change-of-mind refunds or exchanges are not possible once the arrangement is made.
  • Damaged or defective deliveries are exchanged or refunded. Contact us with your order number; a photo helps.
  • Potted plants and orchids can be exchanged or refunded within 7 days of receipt.
  • Refunds go back to the original payment method through PayPal.

Frequently asked questions

What is the earliest delivery date?

The next day, Korea time (KST, UTC+9). Delivery before 10 AM needs about 20 hours' notice, and wreaths and potted plants need 4–5 hours after the order is confirmed.

Is delivery free?

Yes, delivery anywhere in South Korea is included in the price. Remote islands or mountain areas can cost $5–$30 more, and a second delivery attempt can cost extra.

Can I cancel my order?

Contact us as soon as possible. Florists can start preparing right after payment, so once an arrangement has been made it can no longer be cancelled.

Can I get a refund?

Change-of-mind refunds are not possible once the arrangement is made, because flowers are perishable. Damaged or defective deliveries are exchanged or refunded. Potted plants and orchids can be exchanged or refunded within 7 days of receipt.

Operated by DevTeam Co., Ltd., business registration no. 433-88-03388, 509-J492, 5F, 81, Convensia-daero, Yeonsu-gu, Incheon, Republic of Korea. See also our terms of service.